Our broadband speeds explained. Our calculated broadband speeds
We comprehend your significance of rate, and that’s why we make an effort to deliver ultrafast speeds you are able to count on. WeвЂ™ve assembled all of the facts, numbers and FAQs to back up our claims to help you see precisely what youвЂ™re getting.
To create our broadband speeds magnificent, weвЂ™ve set them call at a handy dining table. These projected rates connect with all customers that are new purchase our broadband services, also to current clients who change their broadband services.
Down Load Speeds
* The advertised download and upload speeds for the Virgin fiber packages are determined by firmly taking the median average, or even the mid-point between your quickest and slowest rates for every single package at top times (8-10pm), every month. This can be in line using the Advertising guidelines AuthorityвЂ™s (ASA) guidance payday loans California.
** The expected rate range is the standard down load and upload rate that you might expect at top times (8-10pm, Monday-Sunday). This will be in accordance with OfcomвЂ™s guidance.
Our advertised speeds
The download that is advertised upload speeds for the broadband packages are normal speeds, calculated by firmly taking the mid-point between your quickest and slowest rates for every package at top times (8-10pm). WeвЂ™ve done this based on the Advertising guidelines AuthorityвЂ™s (ASA) guidance.
TheyвЂ™re not guaranteed as these are average speeds.
Generally speed range that is available
The speed that isвЂnormally availableвЂ™ may be the down load and upload rate as you are able to expect your Virgin Media Hub to find top times (8-10pm, Monday-Sunday). This really is in line with OfcomвЂ™s Voluntary Code of Practice for Better Broadband Speed Suggestions, which weвЂ™ve finalized as much as.
The info for our advertised and generally available rates originates from a measurement that is broadband composed of our genuine clients disseminate across our community. Running on SamKnows, we operate scores of tests a thirty days to comprehend just how our broadband is doing.
Items that may influence broadband rates
The speed that is actual encounter is less than projected. Broadband rates can be afflicted with things we canвЂ™t control вЂ“ such as the utilization of WiFi, the product youвЂ™re utilizing, the wiring in your building as well as the amount of users on the internet and accessing a specific internet site. Additionally, at top times, high use e.g. during major sports, might cause congestion.
Our download speed that is minimum guarantee
The specific rate of one’s solution can vary, however for clients and current clients whom change their broadband services, we now offer a download that is minimum guarantee to your Virgin Media Hub. It is 50% of this advertised rate for your broadband service regarding the date you put your purchase.
Our present advertised rates are placed in the table above. YouвЂ™ll need certainly to keep your Hub plugged in and started up for all of us to have speed information as a result. The minimal download rate guarantee will not connect with outages.
The best to get rid of your agreement
If the download speeds to your Virgin Media Hub falls below our minimal download rate guarantee for three consecutive times (constantly or intermittently) and weвЂ™re struggling to mend the problem within thirty days, you are in a position to keep your agreement without having to pay a very early disconnection cost. That is true of new clients, or customers that are existing change their broadband services.
We donвЂ™t usage traffic administration, meaning you can easily download and upload just as much you down as you like without traffic management slowing. The exclusion for this is actually for clients which have consented to a limitation to their broadband usage.
We do have other reasonable traffic administration measures across our system so that you can fulfill our appropriate responsibilities, keep up with the integrity and safety of our companies, offer you parental settings and offer you with all the solutions you’ve asked us to.
To get more information on our traffic administration along with other reasonable traffic administration measures, please head to virginmedia.com/traffic.
Speed it is possible to depend on
Great experiences that are internet go you, but only if your connection is actually great. Our cableвЂ™s thicker copper core along with quality insulation permits us to deliver average speeds of 516Mbps on our top tier that is widely available M500.
We have the network that is entire your property which means that we are able to gauge the dependability of one’s connection from starting to end вЂ“ including your Virgin Media Hub.
Have a look at our table that is handy below observe dependable our whole system happens to be.
Period of time
Crucial broadband is present to customers that are existing receipt of Universal Credit. To learn more, including how exactly to use
Down Load Rates
* The download that is advertised upload speeds for the Virgin fiber packages are determined by firmly taking the median average, or even the mid-point amongst the quickest and slowest speeds for every package at top times (8-10pm), every month. It is in line utilizing the Advertising guidelines AuthorityвЂ™s (ASA) guidance.
** The expected rate range is the conventional down load and upload rate you could expect at top times. That is consistent with OfcomвЂ™s guidance.
Legacy items Legacy items
Legacy items Legacy items
Pertains to current customers who re-contract with us
Down Load Rates
* The download that is advertised upload speeds for the Virgin fiber packages are determined if you take the median average, or even the mid-point between your quickest and slowest rates for every single package at top times (8-10pm), every month. This really is in line because of the Advertising Standards AuthorityвЂ™s (ASA) guidance.
** The expected rate range is the standard download and upload rate that you may expect at top times (8-10pm, Monday-Sunday). This can be consistent with OfcomвЂ™s guidance.